Terms and Conditions

The Terms of Use for the Thistle Tenant Risks website, are divided up into the following categories:



This site belongs to Thistle Tenant Risks, a trading style of Thistle Insurance Services Ltd. Authorised and Regulated by the Financial Conduct Authority. A member of the Jardine Lloyd Thompson Group. Registered Office:The St Botolph Building, 138 Houndsditch, London EC3A 7AW


Audience

The Thistle Tenant Risks site is intended to provide information and assistance for members of the public in the United Kingdom interested in purchasing insurance.

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Privacy

Thistle Tenant Risks, as part of the Jardine Lloyd Thompson Group is committed to upholding the privacy of its employees, clients and site users and does not sell, rent, loan, trade or lease any personal information that is recorded on our site. You can visit this site without disclosing any personal information.


This site may provide links to third-party sites for your convenience and information. If you access those links, you will leave our site. We do not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party sites.

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Cookies

For your information Cookies are not used on this site.


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Data collection and use

We collect and process personal data from you in accordance with the Data Protection Act 1998 (The Act). The personal data we may collect from you, such as your name, address, health, education, financial details and racial or ethnic origins are necessary to provide you with our services. These include negotiating, maintaining or renewing (re)insurances, and handling (re)insurance claims. At times, the provision of our services may necessitate the transfer of your personal data outside the European Economic Area and/or the disclosure of the same to JLT group companies, insurers, partners, agents and professional advisers.


All countries in the European Economic Area, (EEA) including the UK have similar standards of legal protection for your personal information. We may administer aspects of our relationship with you and provide other services from centers outside the EEA that may not have the same standard of data protection laws as the UK. However, if we do, we will always have a contract in place to ensure that your personal information is protected at least to UK standards, and we will remain bound by our obligations under The Act.


The details you provide may also be used to update our records and those of companies within the Jardine Lloyd Thompson Group PLC so that we may provide you, from time to time, with risk or insurance related information or details of services, or products, which we think, may be of interest to you.


Please advise us if you do not wish your information to be used in this manner.


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What to do if you have a complaint

If for any reason you are unhappy with us, we would like to hear from you. Making a complaint will not prejudice your right to take legal proceedings. If you are unhappy with the insurer please in the first instance contact us.


If you have a complaint about any aspect of this policy, our service or a claim, please email tenantscontents@thistleinsurance.co.uk or call us on 0345 450 7288, or write to:


Scheme Director
Thistle Insurance Services Ltd
Oakwood
Grove Park Industrial Estate
Waltham Road
White Waltham
Maidenhead
SL6 3LW

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If the complaint is still not resolved to your satisfaction, you can approach The Financial Ombudsman Service.


Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0300 123 9123
Website: www.financial-ombudsman.org

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Security

We will never ask you to confirm any account or credit card details via email and if you receive an email claiming to be from Thistle Tenant Risks or JLT Group asking you to do so then please ignore it and do not respond.

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Passwords

If we supply a password to you for this site, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. JLT shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

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Disclaimer

Whilst all reasonable care has been taken in the preparation of this site no liability is accepted under any circumstances by Thistle Tenant Risks or Jardine Lloyd Thompson Group for any loss incurred as a result of reliance on any statement, error or any omission contained herein.

The statements within this site reflect our understanding of current and proposed legislation, which may change without notice. The content of this site should not be regarded as specific advice in relation to the matters addressed.

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Address:

Thistle Tenant Risks
Oakwood
Grove Park Industrial Estate
Waltham Road
White Waltham
Maidenhead
Berkshire
SL6 3LW


Telephone: 0345 450 7288
Email:MyHome@thistleinsurance.co.uk

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